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RESERVATIONS
& DEPOSITS:
Please make
reservations
well in
advance. Space
requested by
phone will
be held for
10 calendar
days,
pending
receipt of
the required
deposit by
mail or in
person. Reservations
made after
the
indicated
final
payment due
date must be
paid in full
at the time
of
reservation.
A deposit of
$100 per
person must
accompany
all
reservation
requests. Personal
checks,
cash, money
order, Visa,
MasterCard
or Discover
are
acceptable
forms or
payment.
FINAL
PAYMENT:
Final
payments are
due 45 days
prior to
departure,
unless
booking
reservation
within the
45 day
timeframe
(in which
case payment
in full is
required).
The balance,
due date and
amount will
be indicated
on your tour
invoice. We
welcome
credit
cards, but
prefer final
payments to
be made by
check or
money order.
METHODS OF
PAYMENT: We
accept
Check, money
order, cash,
Visa,
MasterCard
or
Discover. If
you are
paying by
credit card,
there will
be a minimum
3%
processing
fee on any
cancellations.
HOW TO
MAKE A
RESERVATION: In
the Twin
Cities area,
call
651-777-7170;
in Rochester
area call
507-288-1330.
Our staff
will assist
you with any
questions
you may have
and will
book your
reservation. We
will be hold
your
reservation
for 10 business
days without
a deposit.
SPECIAL
REQUESTS: Individual
requests
must be made
when booking
your
tour. Requests
for advance
seat
assignment
on flights,
special
dietary
needs,
dining room
reservations
aboard
cruise
ships, and
non-smoking,
adjoining,
handicap
accessible
or other
room types
are subject
to
confirmation
and cannot
be
guaranteed.
PERSONS
NEEDING
SPECIAL
ASSISTANCE: Heartland
Tours &
Travel
regrets that
it cannot
provide
individual
assistance
to guests
for walking,
dining,
wheelchair
or other
personal
needs. Persons
needing such
assistance
must be
accompanied
by an able
companion
who will
assist them
throughout
the trip.
Tour
participants
requiring
special
assistance
for other
than
personal
needs must
notify
Heartland
Tours &
Travel in
writing to
determine
what
assistance
can be
provided. Children
traveling on
tour must be
at least
five years
old and
accompanied
by an adult
at all
times.
RESERVATION
CHANGES: Individual
requests for
changes in
planned
itinerary,
flight
schedules,
early or
extended
hotel stays
or for any
other
component of
the tour
must be made
at time of
booking or
at least 45
days prior
to tour
date. A
non-refundable
processing
fee of $50
per person
will apply
for any
change
requested
prior to the
final
payment date
and $100 per
person for
any change
requested on
or after the
final
payment
date. These
fees are in
addition to
any costs or
penalties
imposed by
suppliers.
TRAVEL INSURANCE ON ALL EXTENDED & SHORT
EXTENDED TOURS:
Heartland
Tours &
Travel
recognizes
the value
and
importance
of travel
insurance
for our
customers. We
offer an
optional
Travel
Protection
Plan, which
includes
accident and
sickness
coverage,
baggage
protection,
trip
interruption
and
cancellation
insurance. An
insurance
brochure may be
requested in
advance. Processing
fees for a
voluntary
change in
airport
departure or
for other
requested
changes are
not covered
by this
insurance.
For more
detailed
information
on rates,
features &
benefits
of travel
insurance, please contact our office!
SINGLE
TRAVELERS: We
have many
single
travelers
that like
and choose
to travel
alone with
the luxury
of having
their own
hotel
room. Single
occupancy
pricing is
higher
because you
are choosing
not to have
a roommate
to share the
cost of the
hotel
rooms. We
will try to
assist in
arranging a
roommate for
any person
wishing to
share
accommodations
at the
double
occupancy
rate. Should
a shared
arrangement
not be
available,
the single
price will
apply.
Single
occupancy
pricing does
not
guarantee
that you
will not
have to sit
by someone
on the motor
coach.
TRIPLE &
QUAD ROOMS: These
accommodations
are usually
in rooms
with two
double
beds. A
rollaway bed
or cot is
subject to
availability
and may be
subject to
an
additional
fee.
LUGGAGE:
Each person
is allowed
ONE SUITCASE
which will
be handled
for you at
hotels. The
maximum size
is 62”
(length +
height +
width). The
maximum
weight for
most tours
is 50 pounds
per
suitcase.
For all
tours, an
excess fee
or handling
charge will
be collected
for each
piece over
the
designated
allowance
and for
oversize or
overweight
baggage.
Fees and
fines
assessed by
an airline,
or any other
vendor, for
luggage in
excess of
its baggage
weight
limits, will
be in
addition to
any charges
assessed by
Heartland
Tours and
Travel.
Additional
pieces of
luggage will
be handled
for you at a
cost of a
minimum of
$10 per bag,
per day or
at the cost
specified
for some
tours.
Though every
effort will
be made to
safeguard
your
luggage,
Heartland
Tours &
Travel
accepts no
liability
for loss or
damage. In
addition, a
small bag,
not to
exceed 8” x
14” x 20”,
may be
carried
aboard. Carry-on
articles are
the
responsibility
of each
person. Most
carry-on
luggage with
wheels will
not fit in
the overhead
compartments
on the motor
coach. Carry-ons
that do not
fit in the
overhead
compartments
will be
charged as
an
additional
piece of
luggage.
LUGGAGE
HANDLING:
It is our
pleasure to
handle your
luggage
needs
throughout
the tour.
One large
suitcase per
person is
delivered to
your hotel
room each
evening. We
ask that you
keep your
carry-on
case with
you. You
will be
required to
handle your
own luggage
in airport
check-ins.
LUGGAGE
RESPONSIBILITY: Heartland
Tours &
Travel makes
every effort
to handle
your luggage
with care,
yet we
cannot be
responsible
for loss or
damage to
luggage due
to breakage,
theft, or
fair wear
and tear
through
hotel,
airline or
tour
handling. It
is also the
responsibility
of every
passenger to
make sure
they do not
leave
anything on
the coach at
the end of a
tour. If you
leave
something on
a coach,
shuttle,
taxi or any
tour
accommodations,
it will be
the
responsibility
of
individual
to assume
any cost
associated
with
recovering
the item(s).
TOUR
DOCUMENTS: Your
tour packet
will be
mailed
approximately
ten days
before your
tour
departure
date. This
material
includes
tour pick-up
location and
time, a tour
itinerary,
luggage tag,
name tag and
list of
hotel names,
addresses
and phone
numbers.
GRATUITIES: Tips
for all the
included
features of
your tour
(luggage
handling,
included
meals, etc.)
will be
taken care
of by your
Tour
Director. Suggested
gratuities
for cruise
ship or
train
personnel
will be
provided
with your
tour
documents,
if
applicable. Tips
for meals on
your own or
for other
services are
at the
discretion
of each tour
participant. Customary
tips for the
Tour
Director and
Driver are
on a
voluntary
basis and
given
individually
at the end
of the tour.
AIRFARE FROM
MINNEAPOLIS: Airfare
is included
in the tour
price for
all Fly Away
Tours from
Minneapolis,
Minnesota.
Heartland
Tours &
Travel is
not
responsible
for any
delays or
cancellations
of air
travel or
any damages
incurred
from any
disruptions
in air
travel, as
it is out of
our control.
AIRFARE FROM
OTHER
DEPARTURE
CITIES:
If you chose to fly
into any of
our tours
you will be
responsible
for
obtaining
your own
airline
tickets and
meeting up
with the
group in the
originating
city. You
may call our
office to
see the best
flight times
to best
coordinate
with the
group’s
arrival.
When booking
the tour, we
will offer
you the
“land only”
package
price.
AIRLINE
FREQUENT
FLYER
PROGRAMS: Frequent
Flyer mile
are the
responsibility
of the
traveler.
Please keep
your ticket
receipt
until you
have
confirmation
of credited
mileage from
airlines.
SMOKING/ALCOHOLIC
BEVERAGES:
No smoking
or alcoholic
beverages on
the
Motorcoach.
Appropriate
breaks are
given
throughout
each day.
SEAT
ROTATION: Seats
are rotated
throughout
the tour.
This will
enable you
to enjoy
different
areas of the
coach and
become
better
acquainted
with your
fellow
travelers.
PASSENGER
HEALTH: Everyone
is welcome
on a
Heartland
Tours &
Travel tour.
Heartland
Tours
reserves the
right to
terminate
the tour of
any
person(s)
who are
abusive to
others or
whose
behavior
disrupts the
tour.
CANCELLATION
POLICY: Cancellations
for any
reason,
result in
additional
labor as
well as lost
resale
opportunities. In
consideration
of these
costs, the
following
cancellation
fees will
apply.
Exceptions
cannot be
made for any
reason.
Should you
cancel your
tour
reservations
for any
reason, the
following
cancellation
fees will
apply:
Remember,
Travel
Insurance is
available
and
recommend
for
additional
protection.
DEPOSIT
& FINAL
PAYMENT:
To confirm
your
reservation,
$100.00 per
person is
due 10 days
following
booking your
reservation.
Payment in
full is
due 45 days
prior to
departure.
EARLY
BIRD
DISCOUNT:
Discounts
are offered
for tours
paid in full
90 days
prior to
trip
departure as
follows:
Extended
Tours (5
nights or
longer)
.$30
Discount
Short
Adventures
(1 to 4
nights)
.$10
Discount
Day Tours
.$5
Discount
*
NOT valid on
Specialty
Tours (fly,
cruise or
already
discounted
tours.)
Cannot be
applied with
any other
offers.
CANCELLATION
POLICY: Cancellations
for any
reason
result in
additional
labor as
well as lost
resale
opportunities.
Should you
cancel your
tourreservations
for any
reason, the
following
cancellation
fees will
apply:
MOTORCOACH
TOURS (NO
FLIGHTS):
If cancel
from deposit
due date to
45 days
prior to
departure
Full
Refund less
any
non-recoverable
costs
incurred by
Heartland*
If cancel 44
days to 7
days prior
to departure
date
Refund of
25% of tour
price
Less than 7
days prior
to departure
or after
tour
departure
No
Refund
ONE-DAY
TOURS:
If cancel 14
days or more
before
departure
Full
refund less
any
non-recoverable
costs
incurred by
Heartland*
If cancel 0
to 13
business
days before
departure
No
Refund
*Full
refund less
insurance
premium if
purchased.
Insurance is
always
non-refundable
once
purchased.
Some
attractions
such as show
tickets may
also be
non-refundable.
Cancellations
of
reservations
made on
credit cards
(deposits
& final
payments)
are subject
to a minimum
3%
processing
fee.
CRUISE,
AMTRAK AND
AIR TOURS:
Cancellation
penalties
will apply
according to
individual
vendors.
Heartlands
cancellation
policy does
not apply.
The cost of
charging and
crediting a
credit card
will be
deducted
from the
refund. No
refund will
be given for
the unused
portion of a
trip should
interruption
during a
tour be
necessary.
Trip
cancellation/interruption
insurance is
highly
recommended
for extended
tours. This
policy does
not apply to
Air-Cruise-Amtrak
or other
tours not
directly
controlled
by
Heartland.
ITINERARY
REVISIONS:
Heartland
Tours and
Travel
reserves the
right to
revise the
services
included in
the
itinerary
such as
hotel
accommodations,
attractions,
meals, etc.
In case of a
substitution,
a comparable
quality or
upgrade of
service will
be used.
RESPONSIBILITY:
This
tour is
arranged and
operated by
Heartland
Tours.
Heartland
acts as an
agent in
securing
reservations
for hotels,
transportation,
sightseeing,
restaurants,
or any other
services
included
with this
itinerary.
Therefore,
tour members
agree that
sponsoring
organizations
and
Heartland
Tours are
not liable
for any
injury,
loss,
accident,
delay,
irregularity,
liability or
expenses to
person or
property due
to
act of
default of
any hotel,
carrier,
restaurant,
company, or
person
providing or
rendering
services for
this tour.
PRICING:
Heartland Tours and Travel makes every effort to ensure prices are printed correctly. Please contact our office with any questions regarding pricing.
PROOF
OF
CITIZENSHIP
REQUIRED:
Canada:
Certified
Birth
Certificate
and Photo ID
or Valid
Passport
Europe:
Valid
Passport
Only
Cruises:
Valid
Passport
*
Please Note:
Regulations
will be
changing in
Jan. 2008
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